We can offer you a service platform which can be integrated within your business, offering an end-to-end
total solution for after-sales. This will help to enhance the service proposition for your brand, delivering
exceptional customer service and preventing unnecessary returns.
- Multi-Network Repair Management allows for repairs to be booked and signposted to either the Connect service
network, your in-house service provision or other third-party networks.
- Quality Information is provided through our software which analyses all service calls and reports failure rate statistics
which can drive product quality improvements. The software provides service costs analysis which assists you in understanding
the real service provision charges which need to be applied to the costs of your products.
- Direct Access to the software allows your consumer to self-serve via your contact centre or by in-store access, enabling
your team to resolve customer service issues on the spot.