OUR SERVICES

  • DISTRIBUTION DISTRIBUTION

    Goods are held at our centrally-based 200,000 sq ft National Distribution Center, where the latest technologies are employed to coordinate their delivery across the UK and beyond.

  • AFTERSALES SERVICE AFTERSALES SERVICE

    We handle all aspects of the consumer aftersales service requirements from despatching consumer fit parts, repairing and product refurbishment through to product exchange.

  • SERVICE MANAGEMENT SERVICE MANAGEMENT

    We select the best service providers to ensure that repairs are completed with minimum delay, as well as technical and customer helplines to deal with queries swiftly and efficiently.

  • SUPPLY CHAIN MANAGEMENT SUPPLY CHAIN MANAGEMENT

    Our stock management system ensures that items are readily available to meet service provision demands, often exceeding 97% availability.

  • BUSINESS INTELLIGENCE BUSINESS INTELLIGENCE

    We make informed decisions on how to improve the quality of your products through measuring and monitoring by model, with instant access to data via a web-based log-in facility.

  • A TOTAL SOLUTION A TOTAL SOLUTION

    A web based service platform offering an end-to-end solution for aftersales, delivering excellent customer service and preventing unnecessary product returns.