Goods are held at our centrally-based 200,000 sq ft National Distribution Center, where the latest technologies are employed to coordinate their delivery across the UK and beyond.
We handle all aspects of the consumer aftersales service requirements from despatching consumer fit parts, repairing and product refurbishment through to product exchange.
We select the best service providers to ensure that repairs are completed with minimum delay, as well as technical and customer helplines to deal with queries swiftly and efficiently.
Our stock management system ensures that items are readily available to meet service provision demands, often exceeding 97% availability.
We make informed decisions on how to improve the quality of your products through measuring and monitoring by model, with instant access to data via a web-based log-in facility.
A web based service platform offering an end-to-end solution for aftersales, delivering excellent customer service and preventing unnecessary product returns.